Blog of Dr Darryl Sellwood

Provocative, disruptive and sometimes subversive — inventor of the Bummunicator!

Home
Biography
Book a Chat
PhD ThesisLived experiences of people with complex communication needs: Romantic and sexual relationships by Darryl James Sellwood Thesis Submitted to Flinders University for the degree of Doctor of Philosophy Disability and Community Inclusion College of Nursing u0026#038; Health Sciences July 2019 Supervisors: Associate Professor Pammi Raghavendra Dr Ruth Walker Dr Paul Jewell Abstract: Background: Human beings are social by nature. People with and without disabilities pursue romantic and sexual relationships for wellbeing and to meet their social, emotional, physical and sexual desires and needs. A systematic literature review was conducted investigating the perceived barriers and facilitators experienced by people with congenital physical and communication disabilities in socializing, sharing intimacy and expressing sexuality. It revealed that little was known of such experiences by people with congenital physical and communication disabilities. People with complex communication needs can use Augmentative and Alternative Communication (AAC) systems and strategies to assist in communicating and expressing themselves. The AAC field supports people with complex communication needs to live their lives to their full potential through clinical practice grounded in evidence-based intervention. Based in large part on the United Nations Convention on the Rights of Persons with Disabilities, the field focuses on building communicative competency, education, livingu0026hellip;
Contact Me
Login

Optus over charging for paper invoice

Mar 18, 2009 10:29 PM

Written by

Last week I received a letter from Optus advising me that they will going to charge me a fee per invoice paper if I don’t switch to their online billing service. I find this quite wrong so I am going to post the following letter:

Mr Anthony Hearne
Marketing Director, Consumer
SingTel Optus Limited
PO Box 888
North Ryde NSW 1670

Wednesday, 18 March 2009

Dear Mr Hearne
Thank you for your letter dated 6 March 2009 advising me to “Switch to online bills now to avoid the $2.20 paper invoice fee that starts from 1st March 2009.” I inform you I will not be switching to online bills and will not be paying this new fee of $2.20. I will pay the normal part of my monthly invoice but allowing the new fee to accumulate each invoice.
This new initiative is discrimination against people who do not have e-mail and to people who find it easier to have paper bills.
The cost of sending bills, paper or otherwise, should be the responsibility of the company as a part of the overheads, not of the consumer. Plus, to be charging $2.20 per paper invoice, for a service that would cost your company a faction of the fee, is over priced.
Yours sincerely

Darryl Sellwood

PS. A copy of this has been posted to my online blog.

←Week 2 Honours

Announcing the new AAC Twibe→

Comments

One response to “Optus over charging for paper invoice”

December 9, 2010

Tim

Good luck mate! Those bastards are double dipping on a service we’re already paying for and I can’t believe the government lets them do it. Then again, the government gets 20cents of gst in each occurance; so maybe I do believe it.

Reply